Frequently Asked Questions (FAQs)

Welcome to the PAPAPRINTS FAQs page. Here, we’ve compiled answers to the most common questions about our products, ordering process, delivery, returns, and more. If you don’t find the answer you’re looking for, please feel free to contact us.

 

Ordering

How do I place an order?

Simply browse our products, add your desired items to the cart, and proceed to checkout. You can pay using various secure payment options including PayPal and Google Pay.

Can I change or cancel my order after it’s been placed?

If you need to change or cancel your order, please contact us immediately. We will do our best to accommodate your request if the order has not yet been processed or dispatched.

Do you offer customization?

Yes, we offer customized products. You will be contacted for approval before production begins.


Delivery

What are the delivery options and costs?

We offer the following delivery options:

  • Royal Mail Second Class: Free
  • Royal Mail First Class: £2.99
  • Express £4.99
How long does delivery take?

Standard Delivery: 3 to 5 working days.
Express Delivery: 1 to 3 working days.
Next Day Delivery: 1 working day after dispatch.

Do you offer free delivery?

Yes, we offer free standard delivery for all orders over £40 for a limited time.

Can I track my order?

Yes, once your order is dispatched, you will receive a tracking number via email. You can use this number to track your order on the carrier’s website.


Returns and Refunds

What is your returns policy?

We accept returns within 30 days of purchase. Items must be unused and in their original packaging. Please visit our Returns and Refunds page for more details.

How do I return an item?

To return an item, contact our customer service team to initiate the return process. You will receive instructions on how to send the item back to us.

When will I receive my refund?

Once we receive and inspect the returned item, we will process your refund. This typically takes 5-7 business days.


Products

Are your stickers durable?

Yes, our stickers are made with high-quality materials to ensure they last long, do not fade, and are waterproof. They are designed to stick well on various surfaces including clothes and shoes.

How do I apply the stickers?

Each type of sticker comes with specific instructions. For best results, ensure the surface is clean and dry before application. For iron-on labels, follow the included instructions carefully.

Can the stickers be removed and reapplied?

Our stickers are designed for one-time use. However, they can be removed without leaving residue but are not intended to be reused.

Are the stickers dishwasher safe?

Our stickers have been tried and tested in the dishwasher and have been confirmed as durable.

If I don’t like the product, will I get a refund?

If the print is incorrect, then we will initiate a refund.

Is it easier to buy the products from Amazon?

Finding the brand on Amazon is difficult. On our website, we offer a comprehensive and clear list of products and also, we offer discounts and packs of products that are not available on Amazon.


Payments

What payment methods do you accept?

We accept various payment methods including PayPal, Google Pay, and major credit/debit cards.

Is my payment information secure?

Yes, we use secure encryption technology to ensure your payment information is safe and confidential.


Account and Support

Do I need to create an account to place an order?

No, you can place an order as a guest. However, creating an account allows you to track orders and manage your preferences more easily.

How can I contact customer service?
Feel free to reach out to us through email (info@papaprints.co.uk), by phone (0044-(0)01615119211), or via our live chat service, which is accessible during our business hours.
What are your customer service hours?

Our customer service team is available Monday to Friday from 9 am to 6 pm.


Miscellaneous

Do you offer gift cards?

Yes, we offer gift cards that can be purchased and redeemed on our website. They make a perfect gift for any occasion!

How can I stay updated on new products and promotions?

Follow us on social media - Facebook, Instagram, and TikTok - for the latest updates, promotions, and new product launches.

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